UK-Regulated Infrastructure

Secure Communication
Infrastructure Built for
Enterprise

Oakridge Systems provides compliant transactional email infrastructure, SMTP relay, and communication API services for UK and European businesses. GDPR-ready, PECR-compliant, and built around responsible sending from the ground up.

✓ UK GDPR Compliant
✓ PECR Adherent
✓ KYC Verified Onboarding
✓ 99.2% Uptime SLA
Platform Overview — Live ● Operational
99.0%
Delivery Rate
↑ +0.2% 30d
0.4%
Bounce Rate
↓ –0.1% 30d
0.01%
Complaint Rate
↓ –0.005% 30d
🔒
TLS Encryption
Active — v1.3
🛡️
Compliance
All Systems Clear
📊
Messages Processed Today
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Trusted by organisations across the UK & Europe
FinTech Platforms E-Commerce Operators SaaS Providers Legal Services Healthcare Technology Financial Services Enterprise Software
Core Capabilities

Infrastructure you can depend on

Every component of the Oakridge platform is designed with compliance, reliability, and transparency at its core.

📧

Transactional Email Infrastructure

High-performance SMTP routing engineered for transactional and operational communications. Consistent throughput with full delivery visibility.

🔐

Secure SMTP Relay

Dedicated relay endpoints with mandatory TLS 1.2/1.3 enforcement. All connections are authenticated and logged for audit purposes.

⚡

Communication API

RESTful API with comprehensive SDKs enabling rapid integration. Webhook-based event delivery for real-time processing pipelines.

🌐

Domain Authentication

Guided SPF, DKIM, and DMARC configuration with ongoing monitoring. Our authentication compliance score is continuously assessed.

📈

Delivery Analytics

Real-time dashboards with granular delivery reporting. Segment by domain, IP, campaign type, and sender with full event-level data export.

🛡️

Compliance Monitoring

Automated bounce and complaint handling, suppression list management, and real-time abuse detection protect your sender reputation.

Regulatory Framework

Compliance is not optional.

Oakridge Systems operates under a strict compliance framework. All clients undergo identity verification before activation.

🇬🇧

UK GDPR Compliant

Full compliance with the UK General Data Protection Regulation. Data processing agreements available for all enterprise clients. ICO-aligned practices throughout.

📜

PECR Adherence

The Privacy and Electronic Communications Regulations govern our services. We enforce opt-in only communication. Unsolicited bulk messaging is strictly prohibited and will result in immediate account suspension.

🌍

CAN-SPAM & International

International clients are subject to both UK and applicable territorial regulations. Our compliance team reviews all use cases during onboarding. No exceptions are made for high-volume or promotional senders.

Get Started

Ready to discuss your infrastructure requirements?

Our technical team is available to review your use case and determine whether Oakridge Systems is the right fit for your organisation.

About Us

Built in Manchester.
Serving enterprise across the UK.

Oakridge Systems Ltd was founded in 2021 with a clear mandate: provide responsible, compliant communication infrastructure to organisations that value trust above volume.

Our Story

Infrastructure with integrity

Oakridge Systems was established in Manchester in 2021 by a team of infrastructure engineers and compliance specialists who identified a gap in the UK market: the absence of a communication infrastructure provider that placed regulatory compliance and responsible sending at the absolute centre of its offering.

The proliferation of low-cost, permissive sending platforms had created systemic deliverability problems for legitimate businesses. Our founders set out to build the alternative: a platform where every account is reviewed, every use case is validated, and every connection is authenticated.

Today, Oakridge Systems serves a growing roster of UK and European clients across financial services, SaaS, healthcare technology, legal services, and enterprise software—all of whom require the highest standards of infrastructure reliability and compliance documentation.

2021
Year Founded, Manchester
99.2%
Uptime SLA
100%
KYC-Verified Clients
0
Bulk/Unsolicited Senders
Our Principles

Compliance First

Regulatory compliance is the foundation of our platform design. We do not pursue growth at the expense of legal adherence. Every new client undergoes a formal compliance review prior to account activation.

Transparency in Operation

Our clients receive complete visibility into infrastructure performance, authentication status, and compliance health. We do not obscure failures or delivery issues.

No Unsolicited Messaging

Oakridge Systems infrastructure is exclusively available for opt-in, consent-based communication. There are no exceptions. Violations result in immediate and permanent suspension of services.

Leadership

The people behind the platform

JH
James Hartley
Chief Executive Officer

15 years in enterprise infrastructure. Previously Director of Platform Engineering at a leading UK payments processor. Oversees strategic direction and regulatory partnerships.

SR
Sarah Reeves
Chief Technology Officer

Distributed systems engineer with prior experience at Tier 1 cloud infrastructure providers. Responsible for platform architecture, resilience, and API design.

MD
Marcus Dolan
Head of Compliance

Qualified solicitor specialising in data protection law. Former ICO advisory panel contributor. Leads the client compliance review process and Acceptable Use Policy enforcement.

PC
Priya Chandran
Head of Deliverability

Dedicated IP warming, reputation management, and ISP relationship specialist. 10+ years managing enterprise sending infrastructure for UK financial clients.

TE
Thomas Elliott
VP of Engineering

Backend systems lead overseeing SMTP relay architecture, API gateway, and real-time event processing. Focused on sub-second delivery performance at scale.

LM
Laura McAllister
Head of Client Success

Enterprise onboarding and technical integration specialist. Works directly with clients to ensure authentication is correctly configured and deliverability targets are met.

Registered Office

Oakridge Systems Ltd
Suite 4, Northern Quarter House
78–82 High Street
Manchester
M4 1HQ
United Kingdom

Company Registration

Company No. 12457863
VAT No. GB 342 8917 05
Incorporated: England & Wales
Registered: 14 March 2021

Solutions

Communication infrastructure
for every use case

From transactional email at scale to dedicated IP allocation and compliance monitoring, the Oakridge platform is modular and built for enterprise requirements.

📧
SMTP Relay
Secure message routing
⚡
Communication API
Programmatic integration
🔑
Domain Authentication
SPF, DKIM, DMARC
📊
Analytics & Reporting
Delivery intelligence
🌐
Dedicated IP
Reputation isolation
🛡️
Compliance Tools
Bounce, suppression, monitoring

Secure SMTP Relay Services

Our SMTP relay infrastructure is designed for enterprise transactional email. All connections are authenticated via SASL, encrypted in transit with TLS 1.2 or 1.3, and routed through monitored delivery pools with full logging. All accounts are subject to identity verification prior to activation.

✓
Mandatory TLS Encryption
All SMTP connections require TLS 1.2 minimum. Unencrypted connections are rejected at the gateway.
✓
SASL Authentication
Per-account credentials with IP allowlisting available for enterprise deployments.
✓
Monitored Delivery Pools
All outbound traffic passes through ISP-monitored pools with abuse detection active.
✓
Full Delivery Logging
Per-message event logging retained for 90 days. Available via dashboard and API export.
✓
Bounce Processing
Automatic hard and soft bounce handling with suppression list population.
✓
Rate Control
Configurable sending rate limits by account and domain to protect reputation.

Communication API Integration

The Oakridge API provides a RESTful interface for message dispatch, template management, and event retrieval. Available in JSON format with HTTPS-only endpoints. Webhook support enables real-time processing of delivery events within your own systems.

✓
RESTful JSON API
Documented endpoints for message send, status retrieval, suppression management, and analytics.
✓
Webhook Events
Real-time delivery, bounce, and complaint events delivered to your endpoint via HTTPS POST.
✓
SDK Libraries
Official client libraries for Node.js, Python, PHP, and Ruby. Community-maintained for Go and Java.
✓
API Key Management
Scoped API keys with IP restriction, rate limiting, and permission levels per environment.
✓
Idempotency Support
Idempotency key support prevents duplicate message dispatch during retry logic.
✓
OpenAPI Specification
Full OpenAPI 3.0 schema available for automated client generation and integration testing.

Domain Authentication Support

Proper domain authentication is a prerequisite for account activation on the Oakridge platform. We provide guided setup and ongoing monitoring for SPF, DKIM, and DMARC to ensure your sending domains maintain the highest reputation standards.

✓
SPF Record Configuration
Guided DNS configuration with automated validation. SPF is mandatory before any messages are sent.
✓
DKIM Signing
2048-bit DKIM key generation and rotation with automatic selector management.
✓
DMARC Policy Guidance
Step-by-step DMARC implementation from monitoring policy to full enforcement.
✓
Alignment Monitoring
Continuous monitoring of authentication pass rates with alerts on degradation.
✓
BIMI Readiness
Guidance on achieving DMARC enforcement required for Brand Indicator for Message Identification.
✓
Compliance Reporting
Aggregated DMARC reports parsed and presented in human-readable format within the dashboard.

Delivery Analytics & Reporting

The Oakridge analytics platform provides comprehensive visibility into every aspect of your sending performance. From high-level delivery rates to per-message event traces, data is available in real time through the dashboard or programmatically via the reporting API.

✓
Real-Time Dashboard
Live delivery, bounce, and complaint metrics updated continuously throughout the sending day.
✓
Per-Message Event Log
Full event trace per message including queued, attempted, delivered, bounced, and opened states.
✓
Domain Segmentation
Delivery analytics segmented by sending domain, recipient domain, and IP address.
✓
Scheduled Reports
Automated daily, weekly, and monthly PDF and CSV delivery reports to designated recipients.
✓
Alerting
Configurable thresholds for bounce rate, complaint rate, and delivery failures with email and webhook alerts.
✓
Data Retention
Event-level data retained for 90 days. Aggregated statistics available for 24 months.

Dedicated IP Allocation

Dedicated IP addresses are available to qualifying enterprise clients with demonstrated sending volume and compliance history. Reputation isolation protects your organisation from infrastructure-level issues affecting other senders.

✓
Dedicated IP Assignment
IPv4 addresses assigned exclusively to your account. Available on Professional and Enterprise plans.
✓
Managed IP Warming
Structured warm-up schedule managed by our deliverability team to establish positive IP reputation.
✓
Reputation Monitoring
Continuous monitoring of IP reputation scores across major blocklists and ISP feedback loops.
✓
Blocklist Remediation
Active monitoring with assisted delisting procedures in the event of erroneous blocklisting.
✓
Reverse DNS Configuration
Custom PTR records configured for your dedicated IPs to maximise ISP acceptance rates.
✓
IP Usage Reporting
Per-IP delivery statistics with historical performance data for capacity planning.

Compliance & Abuse Prevention Tools

The compliance layer of the Oakridge platform is not optional. Every account is automatically monitored for abuse patterns. Our human compliance team conducts regular audits of high-volume accounts. Violations of the Acceptable Use Policy result in immediate suspension.

✓
Automated Bounce Handling
Hard bounces automatically suppressed after first occurrence. Soft bounce thresholds configurable.
✓
Complaint Loop Processing
FBL integration with major mailbox providers. Complaints auto-suppress the recipient address.
✓
Suppression List Management
Centralised unsubscribe and suppression list API. GDPR-compliant erasure request processing.
✓
Abuse Detection Engine
Real-time pattern analysis identifies spam-like behaviour and triggers immediate account review.
✓
KYC Verification
All new accounts undergo identity verification before any sending capability is activated.
✓
Manual Account Review
Human compliance review of use cases for all new accounts, regardless of plan type.
Industries

Infrastructure for
regulated industries

Oakridge Systems specialises in serving organisations with complex compliance requirements, where communication infrastructure must meet the highest standards of accountability.

🏦

Financial Services

Banks, payment processors, insurance providers, and FCA-regulated firms require communication infrastructure with full audit trails, data residency controls, and compliance documentation suitable for regulatory submission. We support the production of data processing records and encryption attestations.

FCA RegulatedAudit TrailData ResidencyUK GDPR
💻

SaaS Platforms

Software-as-a-Service providers need reliable transactional infrastructure for user notifications, account verification, password resets, and system alerts. Our API-first approach integrates with any technology stack, and our deliverability expertise ensures critical messages reach user inboxes.

API IntegrationWebhooksTransactionalHigh Availability
🛒

E-Commerce

Online retailers depend on transactional email for order confirmations, dispatch notifications, and return authorisations. Our infrastructure is designed to handle volume spikes during peak trading periods whilst maintaining authentication and compliance standards throughout.

Order NotificationsVolume ScalingPECR CompliantPeak Traffic
⚖️

Legal Services

Law firms and legal technology providers handle sensitive communications requiring confidentiality, integrity, and complete audit trails. We provide the infrastructure documentation required to demonstrate due diligence in client data handling to the SRA and ICO.

ConfidentialitySRA ComplianceAudit LogsEncrypted Transit
🏥

Healthcare Technology

Digital health platforms and NHS-adjacent technology providers require communication infrastructure that meets stringent data handling requirements. We support pseudonymisation practices and can provide the technical documentation required for NHS DSPT assessments.

DSPT ReadyData MinimisationUK GDPR Article 9Audit Ready
🏢

Enterprise Software

Enterprise software vendors serving large organisations need communication infrastructure with enterprise SLAs, dedicated account management, and the ability to provide supply chain security documentation to their own clients and procurement teams.

99.2% SLADedicated SupportSupply Chain DocsISO Ready
Pricing

Straightforward pricing.
No hidden charges.

All plans include full KYC-verified onboarding, domain authentication support, and access to compliance documentation. Activation requires successful identity verification.

Starter
£149/month

For growing organisations with straightforward transactional requirements. Shared IP infrastructure with authentication support.

✓ Up to 50,000 messages/month
✓ Shared IP infrastructure
✓ SPF/DKIM/DMARC setup support
✓ SMTP relay access
✓ REST API access
✓ 30-day event log retention
✓ Bounce & complaint handling
✓ KYC onboarding & compliance review
✓ Email support (2 business day SLA)
Most Selected
Professional
£449/month

For established businesses requiring dedicated infrastructure, enhanced deliverability, and priority compliance support.

✓ Up to 250,000 messages/month
✓ Dedicated IP address
✓ Managed IP warm-up
✓ Full authentication suite
✓ Full API & webhook access
✓ 90-day event log retention
✓ Advanced analytics dashboard
✓ Suppression list API
✓ Priority email support (8-hour SLA)
✓ Named account manager
Enterprise
Custom

Bespoke arrangements for large organisations with high volume requirements, custom SLAs, and complex compliance obligations.

✓ Unlimited volume (agreed)
✓ Multiple dedicated IPs
✓ Custom sending domains
✓ 99.5% uptime SLA
✓ Custom data retention
✓ Data Processing Agreement (DPA)
✓ Compliance documentation pack
✓ Technical onboarding sessions
✓ 24/7 emergency support
✓ Quarterly business reviews

All prices exclusive of VAT. Additional message volume available at published overage rates. Contact us to discuss your requirements. Activation subject to successful identity verification and compliance review.

⚠️

Acceptable Use Policy — Mandatory Reading

Oakridge Systems infrastructure is available exclusively for opt-in, consent-based transactional communication. Unsolicited bulk email, purchased list marketing, affiliate mailing, and any other form of spam are strictly and absolutely prohibited. All new accounts undergo manual compliance review and identity verification (KYC process) before activation. Accounts found to be in violation of the Acceptable Use Policy will be suspended immediately and permanently without refund. Read the full Acceptable Use Policy →

Documentation

Developer Documentation

Complete technical reference for the Oakridge Systems API, SMTP relay, and authentication configuration.

Getting Started
Quick Start Guide Authentication Account Setup
SMTP Relay
Configuration TLS Requirements
API Reference
Send Message Webhooks Suppression API
Domain Authentication
SPF Setup DKIM Configuration DMARC Policy

Quick Start Guide

Welcome to the Oakridge Systems documentation. Before you can send any messages through our infrastructure, your account must be activated by our compliance team. This requires completion of our identity verification (KYC) process and a review of your intended use case.

Account Activation Required

API keys are not issued until account activation is complete. If you have not yet applied for access, please contact our sales team to begin the onboarding process.

Prerequisites

Before integrating with the Oakridge Systems API or SMTP relay, ensure the following are in place:

  • A verified account with active API credentials
  • At least one authenticated sending domain (SPF and DKIM mandatory)
  • A confirmed use case reviewed and approved by our compliance team
  • TLS 1.2+ support in your sending application or library

Your First API Call

Once your account is active, you can send a transactional message using a standard HTTP POST request to our messages endpoint:

# Send a transactional message via the Oakridge API
curl -X POST https://api.oakridgesystems.co.uk/v1/messages \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "from": "noreply@yourdomain.co.uk",
    "to": "recipient@example.com",
    "subject": "Order Confirmation #OC-48291",
    "text": "Thank you for your order...",
    "html": "<p>Thank you for your order...</p>",
    "idempotency_key": "order-48291-confirm-v1"
  }'

Response Format

A successful request returns a 202 Accepted response with the assigned message identifier:

{
  "status": "accepted",
  "message_id": "msg_01J8HX2NR4QKPB6TYVWE3CFZD",
  "queued_at": "2025-11-12T14:32:07Z"
}

Rate Limits

Rate limits are applied per API key and per sending domain. Default limits vary by plan tier. Headers indicating current usage are included in every API response:

X-RateLimit-Limit: 1000
X-RateLimit-Remaining: 847
X-RateLimit-Reset: 1699797120

Error Handling

The API uses standard HTTP response codes. All errors include a machine-readable error code and human-readable message:

{
  "error": {
    "code": "domain_not_authenticated",
    "message": "The sending domain has not passed SPF/DKIM verification.",
    "docs": "https://docs.oakridgesystems.co.uk/authentication"
  }
}
Security & Compliance

Security architecture
built for enterprise trust

Every layer of the Oakridge platform is designed with security and regulatory compliance as foundational requirements, not afterthoughts.

Infrastructure Security

Encryption, monitoring,
and access control

  • 🔒
    TLS Encryption in Transit
    All connections to Oakridge infrastructure — whether via SMTP relay or API — require TLS 1.2 as a minimum. TLS 1.3 is recommended and enforced by default on new integrations. Plaintext connections are rejected at the gateway without exception.
  • 🗄️
    Secure Data Handling & Storage
    Message content is not retained beyond the delivery window. Event metadata is stored encrypted at rest using AES-256. Data centre locations are within the United Kingdom. No data is transferred to jurisdictions outside of the UK or EEA without explicit client agreement.
  • 🌐
    Mandatory Domain Authentication
    No messages may be sent from an unauthenticated domain. SPF and DKIM records must be verified before account activation. DMARC monitoring is enabled by default and clients are guided to enforcement-level policies.
  • 🖥️
    Dedicated IP Reputation Protection
    Dedicated IP clients benefit from reputation isolation. Our deliverability team monitors all IP addresses against major blocklists and ISP feedback loops continuously. Anomalous sending patterns trigger automated review and potential account hold.
  • 🔍
    Real-Time Abuse Monitoring
    Automated systems monitor all sending traffic for patterns consistent with abuse, including volume anomalies, complaint rate spikes, content pattern analysis, and recipient distribution irregularities. Our human abuse response team is available to act on detected violations immediately.
  • 🧑‍⚖️
    Compliance-First Onboarding
    Every new account undergoes a structured onboarding process including use case review, identity verification, and terms acceptance. Accounts are not activated until this process is complete and the compliance review is satisfactory.
security-status.json
TLS Enforcement v1.3 Active
DKIM Signing RSA-2048
SPF Validation Enforced
DMARC Policy p=reject
Data Encryption at Rest AES-256
Blocklist Monitoring Real-Time
Abuse Detection Active
Data Residency UK Only
KYC Process All Accounts
Compliance Review Manual, Per-Account

Regulatory Frameworks

UK General Data Protection Regulation (UK GDPR)
Privacy and Electronic Communications Regulations (PECR)
Data Protection Act 2018
CAN-SPAM Act (for international senders)
Computer Misuse Act 1990
Fraud & Risk Prevention

Internal risk controls

Our internal risk and fraud prevention procedures are designed to protect the integrity of our infrastructure and the reputation of our legitimate clients.

🔬

Use Case Verification

All account applications are reviewed by a qualified compliance team member. Applications that cannot demonstrate a legitimate, opt-in use case are declined. This is a manual process — not automated.

🪪

Identity Verification (KYC)

All account holders must complete identity verification before activation. For business accounts, company registration verification is required. We do not activate anonymous or pseudonymous accounts under any circumstances.

⚡

Immediate Suspension Policy

Accounts found to be in violation of the Acceptable Use Policy are suspended immediately upon detection. There is no warning-first policy for spam or unsolicited bulk email. Suspended accounts are not reinstated.

Contact

Get in touch

Our team is available to discuss your infrastructure requirements, review your use case, or answer technical questions before you apply for access.

How can we help?

Whether you're evaluating communication infrastructure options, need documentation for a compliance review, or have a technical query about our API, our team is here to assist. Please note that all access requests require completion of our standard onboarding process.

📍
Registered Office
Suite 4, Northern Quarter House, 78–82 High Street, Manchester, M4 1HQ
📞
Telephone
+44 (0)161 478 0360
💼
Sales Enquiries
sales@oakridgesystems.co.uk
🛠️
Technical Support
support@oakridgesystems.co.uk
🏢
Company Details
Oakridge Systems Ltd · Company No. 12457863 · VAT No. GB 342 8917 05

Send us a message

By submitting this form you agree to our Privacy Policy. We will use your information to respond to your enquiry only. We do not share your data with third parties for marketing purposes.

Legal

Privacy Policy

Last updated: 1 January 2026 · Oakridge Systems Ltd · Company No. 12457863

This Privacy Policy explains how Oakridge Systems Ltd ("Oakridge Systems", "we", "our", "us") collects, uses, discloses, and safeguards your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Oakridge Systems Ltd is registered in England and Wales (Company No. 12457863) with its registered office at Suite 4, Northern Quarter House, 78–82 High Street, Manchester, M4 1HQ. We are the data controller for personal data collected through our website and services. Our Data Protection Officer may be contacted at dpo@oakridgesystems.co.uk.

2. Information We Collect

We collect information you provide directly to us, including: name, email address, telephone number, company name, job title, and the content of communications you send us via our contact form or by email. For client accounts, we also collect identity verification information as part of our KYC process, payment information processed by our third-party payment provider, and technical data relating to API usage and message delivery events.

3. Legal Basis for Processing

PurposeLegal Basis
Responding to enquiriesLegitimate interests
Providing contracted servicesPerformance of contract
Identity verification (KYC)Legal obligation / Legitimate interests
Fraud and abuse preventionLegal obligation / Legitimate interests
Marketing communicationsConsent (where applicable)

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. Client account data is retained for a minimum of 6 years following account closure to meet our legal obligations. Message event metadata is retained for 90 days for active accounts.

5. Your Rights

Under UK GDPR, you have the right to: access your personal data; request correction of inaccurate data; request deletion (subject to legal obligations); object to processing; request restriction of processing; data portability; and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at dpo@oakridgesystems.co.uk.

6. International Transfers

We do not transfer personal data outside the United Kingdom or the European Economic Area without appropriate safeguards in place. All data processing occurs within UK-based infrastructure.

7. Cookies

Our website uses strictly necessary cookies required for operation. We do not use advertising, tracking, or third-party analytics cookies without your consent.

8. Contact & Complaints

If you have concerns about our data handling practices, please contact our DPO at dpo@oakridgesystems.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Legal

Terms of Service

Last updated: 1 January 2026 · Oakridge Systems Ltd · Company No. 12457863

These Terms of Service ("Terms") constitute a legally binding agreement between you, the client ("Client", "you"), and Oakridge Systems Ltd, a company registered in England and Wales (Company No. 12457863) with registered office at Suite 4, Northern Quarter House, 78–82 High Street, Manchester, M4 1HQ ("Oakridge Systems"). By activating an account or using our services, you agree to be bound by these Terms.

1. Services

Oakridge Systems provides communication infrastructure services including SMTP relay, transactional email delivery, communication API access, domain authentication support, and related tools ("Services"). All Services are subject to these Terms and our Acceptable Use Policy.

2. Account Activation & Eligibility

Account activation requires successful completion of our identity verification (KYC) process and compliance review. We reserve the right to decline any application without providing reasons. Clients must be 18 years of age or older and must be authorised to enter into legally binding contracts on behalf of any organisation they represent.

3. Acceptable Use

You must comply with our Acceptable Use Policy at all times. The Services may only be used for opt-in, consent-based transactional communication. Unsolicited bulk email, spam, phishing, and any communications to recipients who have not explicitly consented to receive them are strictly prohibited. Violation of the Acceptable Use Policy will result in immediate account suspension.

4. Payment Terms

Subscription fees are payable monthly in advance. Overage charges are invoiced monthly in arrears. All prices are exclusive of VAT. Late payment may result in service suspension. No refunds are issued for partially used billing periods or suspended accounts.

5. Intellectual Property

All intellectual property rights in the Services, documentation, and related materials remain with Oakridge Systems. You are granted a limited, non-exclusive, non-transferable licence to use the Services for your own internal business purposes.

6. Service Levels

We target the uptime commitments specified in your plan documentation. Service credits may be available for downtime below committed SLA levels, subject to the conditions set out in the SLA addendum available upon request.

7. Limitation of Liability

To the maximum extent permitted by English law, Oakridge Systems shall not be liable for indirect, incidental, or consequential damages. Our total liability to you shall not exceed the fees paid by you in the three months preceding the event giving rise to the claim.

8. Termination

Either party may terminate these Terms on 30 days' written notice. We may suspend or terminate your account immediately for material breach of these Terms, including violation of the Acceptable Use Policy.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Policy

Acceptable Use Policy

Last updated: 1 January 2026 · This policy is strictly enforced. Violations result in immediate suspension.

Oakridge Systems infrastructure is exclusively available for legitimate, opt-in, consent-based transactional communication. Any use of our services to send unsolicited messages of any kind is strictly prohibited and will result in immediate and permanent account termination.

1. Permitted Use

The Oakridge Systems platform may only be used to send communications where the recipient has provided clear, unambiguous, and documented consent to receive the relevant type of communication from your organisation. Permitted use cases include:

  • Transactional messages triggered by a user action (order confirmations, receipts, dispatch notifications)
  • Account-related notifications (password resets, security alerts, verification emails)
  • Service updates and operational communications to active users of your platform
  • Billing, invoicing, and payment notifications
  • Scheduled communications to recipients who have provided explicit ongoing consent

2. Strictly Prohibited Activities

The following activities are absolutely and unconditionally prohibited on the Oakridge Systems platform. This list is not exhaustive:

  • Sending any form of unsolicited email, including "cold email" and "warm introduction" campaigns to purchased, rented, or scraped lists
  • Bulk promotional or marketing email to recipients who have not explicitly opted in to receive such communications from your organisation
  • Affiliate marketing, lead generation, or third-party promotion mailings
  • Phishing, spoofing, or any communication designed to deceive recipients
  • Distribution of malware, viruses, or malicious content
  • Any communication that violates UK GDPR, PECR, the Data Protection Act 2018, or applicable anti-spam legislation
  • Sending on behalf of a third party without their documented authorisation
  • Using purchased, harvested, or third-party sourced recipient lists
  • Attempting to circumvent suppression lists or re-contacting unsubscribed recipients
  • Sending from domains or addresses you do not own or are not authorised to use

3. Consent Requirements

All client communications must comply with the consent requirements of UK GDPR and PECR. For direct marketing communications, explicit opt-in consent is required. Pre-ticked boxes, implied consent, and legitimate interests are not valid bases for direct marketing under PECR. Clients must be able to provide documented evidence of consent upon request by Oakridge Systems or any regulatory authority.

4. Enforcement

Oakridge Systems operates a zero-tolerance policy with respect to violations of this Acceptable Use Policy. Our automated abuse detection systems and human compliance team continuously monitor all sending activity. Upon detection of a violation:

  • The account will be suspended immediately and without prior notice
  • The suspension is permanent — accounts are not reinstated following AUP violations
  • No refund will be issued for the unused portion of any subscription period
  • Oakridge Systems reserves the right to report violations to the ICO, Action Fraud, and any relevant industry bodies
  • Oakridge Systems reserves the right to pursue civil or criminal remedies where applicable

5. Reporting Abuse

If you believe you have received an unsolicited communication from a sender using Oakridge Systems infrastructure, please report this to abuse@oakridgesystems.co.uk. All abuse reports are investigated promptly. We take reports of misuse extremely seriously and cooperate fully with law enforcement and regulatory investigations.

6. Contact

Questions regarding this policy should be directed to our compliance team at compliance@oakridgesystems.co.uk or by post to the registered office address.

Overview Dashboard
● All Systems Operational
Delivery Rate
99.0%
↑ +0.2% vs last 30d
Bounce Rate
0.4%
↓ –0.1% vs last 30d
Complaint Rate
0.01%
↓ –0.005% vs last 30d
Messages Processed
—
Last 30 days
API Message Volume — Last 14 Days
Transactional
Compliance Health
Real-Time
91%
Health Score
AuthenticationPassing
Complaint Rate0.01%
Bounce Rate0.4%
Suppression SyncCurrent
Authenticated Domains
3 domains
acmecorp.co.uk
SPF DKIM DMARC
mail.acmecorp.co.uk
SPF DKIM DMARC
notify.acmecorp.io
SPF DKIM DMARC

⚠ mail.acmecorp.co.uk DMARC policy is in monitoring mode. Upgrade to p=quarantine recommended.

IP Reputation Score
94
Dedicated IP: 185.210.144.38
0PoorFairGood100
Blocklist Status Clean — 0 listings
Reverse DNS mail.acmecorp.co.uk
ISP Postmaster Good Standing
System Activity
Live
12,840 messages delivered successfully via API batch
09:14
DKIM key rotation completed for notify.acmecorp.io
08:52
Suppression list updated — 3 new hard bounces added
08:30
DMARC advisory: mail.acmecorp.co.uk monitoring mode
Yesterday
Monthly compliance report generated and emailed
01 Feb
API key rotated by account administrator
28 Jan